John Bayliss; Founder of Bayliss Boatworks
“We’ve been using FCI Watermakers since the very beginning. They were recommended to us by captains that had experience with them in the past, so we took their suggestions seriously and installed our first set about fourteen years ago. Ever since, FCI has provided us with a robust, dependable, and very serviceable watermaker that we can easily recommend to our owners. They have kept up with the times, and even listened to some of the suggestions that we’ve offered for improvement – that tells me a lot about the company. As for service and parts, they’ve been right there when we needed them, and I see no reason to look elsewhere.”
Andres Hernandez; Owner of Trianis Marine Service
“I have been dealing with FCI Watermakers first hand for the best part of 12 years. During this time I also dealt with other major brands in the marine reverse osmosis industry and I can testify that FCI Watermakers is hands down the best in the industry. They have managed to build units that are not only aesthetically pleasing for the engine rooms of today’s yachts, but also, technologically superior to the other brands out there.
FCI Watermakers has worked where others have failed. Besides being up to par with today’s modern systems, they are also incredibly reliable and tough. I will not suggest any other equipment to my customers. The technical support we receive in the field directly from Scott, the owner, and Mark, the lead engineer, is outstanding. This is very important for us since most of our clients are always on the move and need the systems up and running as quickly as possible.”
Burr Yacht Sales
“We have been installing the various models of FCI watermakers and dockside water systems for quite a number of years and have continually been impressed with the products. Our customers mandate high-quality equipment on their cruising yachts and these watermakers are perfectly in line with that philosophy. FCI watermakers allow our customers to cruise their boats without the need to visit a dock for water refills, from the outer islands of the Bahamas to the isolated parts of Maine, they have had a great experience with the products.
From a service and support side, FCI makes sure that our technicians have the information and resources that they need in order to ensure a first-class installation and maintenance regime.”
“Mark and I had a GREAT conversation this evening for almost 90 minutes. I have a very solid understanding of likely issues with my aging membranes, and a range of options for servicing my current unit, upgrading certain features, and completely replacing the unit. Mark demonstrates the best aspects of professional service. Not just a wealth of knowledge, which is important, but a willingness to invest time with a customer to help with an issue. Gosh, I wish so many others in the marine industry would follow this wonderful example exhibited by Mark from FCI. Steve, thank you for the connection to Mark. Your confidence in him and FCI is certainly well placed and clearly earned through experiences like this.”
“We are extremely pleased with the mobile dock system. It has worked wonders for us!”
“I am simply amazed that the FCI Watermaker fitted to my Dreamcatcher. I can leave it for 9 months, simply start it, flush out the picketing solution and it’s good to go…all things considered, including its age, it really is trouble-free. Last year in the height of the Covid issues I spent five months living onboard using the watermaker every couple of days. It always responded with trouble-free operation delivering water with TDS less than 80 ppm…it’s hard to improve a product that is so well engineered.”
“I wish I would have thought about buying a watermaker 5 years ago whenever I purchased my boat. It would have made things much easier all year long but especially easier in the winter.”
“Evening Star has enjoyed your product over the last 3 years of our west Mediterranean cruising program. We are well past 90,000 gallons without any issues, other than filter and oil change maintenance. The crew would have jumped ship year’s ago without the convenience of freshwater for our 2-4 month periods between Marina’s.”
“Our FCI Watermaker exceeds my expectations. You have been very responsive and helpful when I call.”
“I’ve had two FCI watermakers on two of my boats. I have always been amazed at the fast response (almost instant and on weekends) to my emails and the thorough answers to my questions and problems which have always solved the issues. My go-to person has been Mark Ajemian as and he is truly a wonderful asset for FCI, well informed, understanding, polite and always solving my problems; as you suggest goes “above and beyond what’s expected”.
“Overall, we are very pleased. The system has performed without issues for nearly 5 years. We keep it on a weekly freshwater flush cycle and change the FWF filter at least twice per year and the pre-filter at the start of every season. We only have 48 operating hours on it but we have it for a backup, not a primary supply source. We try to use it for at least a few hours each summer and will be doing so for the first time this summer at the end of the month so we will see how it has held up over the winter. We purchased the AM826C in the summer of 2016 and upgraded it to an AM1226C in December of 2017.”
“We have an FCI AM616S aboard our Leopard Catamaran, and I have needed several instances of tech support while cruising the Pacific and Caribbean. Every time, and I mean EVERY time, your customer support specialists have been 100% accurate with their assessments and recommendations. I have worked with Scott, but the latest iteration was with Rob. These guys really know the product line, and from my position as a customer, their professionalism on the phone speaks volumes about the company.
We love our FCI water maker, but it’s the company and people on the other end of the phone that have won me over. Please pass along my gratitude to the team. It starts when Jessica answers the calls and redirects to the right person. You guys are doing it right, and I just wanted you to know that your team is amazing.
It’s too easy for people to complain in our social media-driven, disconnected world, and we don’t offer enough praise and gratitude for the people who are there to solve our problems when we are in distress.”